Terms & Conditions

Last updated: May 2026

These Terms & Conditions govern the use of the Plumber On Call website and services. By using our website or contacting us for plumbing or drainage services, you agree to the terms outlined below.

About Us

Plumber On Call LTD.

Registered Address:
206 Dyke Road, Brighton
East Sussex
BN1 5AA
United Kingdom

Email: [email protected]
Phone: 0118 206 6699

Our Services

We provide emergency plumbing, drainage and related services across selected areas of Sussex, Surrey and Greater London.

All services are subject to availability, location coverage and engineer availability.

Quotations and Pricing

Any quotation provided is based on the information available at the time and may change if additional work, materials or unforeseen issues are identified during the job.

We aim to provide transparent pricing wherever possible.

Emergency Call-Outs

Emergency response times may vary depending on location, traffic conditions, weather, ongoing works and demand levels.

While we aim to attend as quickly as possible, arrival times cannot always be guaranteed.

Customer Responsibilities

Customers are responsible for:

Providing accurate contact and property information
Ensuring safe access to the property
Informing us of any known plumbing or drainage issues
Ensuring pets or hazards are controlled during visits

Payments

Payment terms will be agreed before or during the service visit.

Failure to make payment may result in additional charges or recovery procedures where legally permitted.

Website Use

You agree not to misuse this website, attempt unauthorised access, distribute malicious software or engage in activities that could damage the website or business operations.

Limitation of Liability

To the maximum extent permitted by law, Plumber On Call shall not be liable for indirect, incidental or consequential damages arising from the use of our services or website.

Nothing in these terms excludes liability where exclusion is not permitted under UK law.

External Links

Our website may contain links to external websites or third-party services. We are not responsible for the content, policies or availability of external websites.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any updates will be published on this page.

Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Plumber On Call LTD
Email: [email protected]
Phone: 0118 206 6699