Privacy Policy

Last updated: May 2026

Plumber On Call ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you use our website or contact us regarding our plumbing and drainage services.

Who We Are

Plumber On Call LTD.

Company Address:
206 Dyke Road
Brighton
East Sussex
BN1 5AA
United Kingdom

Email: [email protected]
Phone: 0118 206 6699

What Information We Collect

We may collect the following information when you contact us or use our website:

Name
Phone number
Email address
Property address
Service enquiry details
Website usage data and analytics information

How We Use Your Information

We use your information to:

Respond to plumbing and drainage enquiries
Provide emergency call-out services
Arrange appointments and quotations
Improve our website and customer experience
Comply with legal obligations
Prevent fraudulent or malicious activity

Phone Calls

As a call-focused emergency plumbing business, most customer enquiries are handled over the phone. Calls may occasionally be monitored or recorded for training, quality assurance and security purposes.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

You can control or disable cookies through your browser settings at any time.

Google Analytics and Advertising

We may use services such as Google Analytics, Google Ads and Google Local Services Ads to understand website performance and improve our marketing campaigns.

These services may collect anonymised usage information through cookies and tracking technologies.

How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Sharing Your Information

We do not sell your personal information.

Your information may only be shared with trusted service providers or authorities where necessary to operate our business, comply with legal obligations or protect our rights.

Your Rights

Under UK data protection laws, you may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Object to certain processing activities
Withdraw consent where applicable

To make a privacy-related request, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Plumber On Call
Email: [email protected]
Phone: 0118 206 6699

Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical or business changes. Any updates will be published on this page.